Yeah, I don't know Beav, but I did hear back today with a nice email from Jason P. and they are looking into it for me. I think the key is sending it to the correct address and only trying that address (the Inquiry one). There are several listed for them, but they answered me quickly when I sent it to the one you guys posted.
So happy to announce that it seems they do listen to us (either that or DeLana has already come in and started fixing things!
Just wanted to share that the powers that be are available and responding now. YAY!