Hi all, this is Markus from Animink.
I encourage you to reach out to us with your concerns via the link at the bottom of every page for the webmaster, the address is email@example.com
We take every concern seriously and have regularly monitored that email address.
If you feel that points were not awarded properly, we'll be happy to investigate, just send us an email with your concerns.
As far as prizes, they are truly awarded randomly. We have code that randomly chooses the winner. We have some new changes coming for 2014 that will hopefully make things better here.
And we welcome your suggestions. Please let us know what we can do to improve the fan area for 2014.