After much frustration and finally giving up...the site telling me my user Id did not exist, then once it agreed on the user ID it then denied my password, but I also could not get it to get my e-mail address to work either.
So that is how I ended up where I am at now...a whole new account.
My husband pulled this old computer out of mothballs today. It fired up like nothing. My husband is irritated beyond belief because the other one was his business pro series.